Where are your bags?

I guess I'll start our blog with our very first SA adventure.
There's nothing like getting off a plane after a 14 hour flight and standing by a carousel for about an hour only to realize that no one's bags made it across the ocean. In a zombie like daze the six of us made our way to the South African Airlines desk to file a claim. If you’ve ever had to stand in a queue to file a baggage claim –  and I use the term "queue" – you know what happened.
After an eternal wait one of us finally made it to the front of the line. As Katia made her way to the counter she was greeted by a smiley attendant who proceeded to ask: "Where are your bags?"...the cartoon below pretty much summarizes our experience at the counter. Thankfully our bags made their way from JFK to Cape Town.